Civil Aviation Resource Network July 9th, 2019 News: Recently, Shenzhen Airlines Business Travel Service Management Department launched the marketing service post capacity improvement training. Through the on-site marketing service and etiquette training, it not only improved the personal image and communication ability of the staff. It has further improved the service quality and marketing level of marketing service positions, so that frontline employees can more maturely demonstrate the spiritual outlook and quality conservation of Shenzhen Airlines in their future work.
The training is mainly for staff grooming, etiquette posture, service communication skills and sales skills, tea wine culture and high-end service edge knowledge training. The whole training process is lively, interesting and colorful, through a combination of real-life demonstrations, scene interactions, etc. The form is carried out on-site teaching, and the targeted training guidance is closely arranged around the actual problems that can be faced in the work scene, and the staff who participate in the training have strong practicability and pertinence.
Figure: Ceremonial posture training
Figure: Tea Culture Training
Figure: Wine Knowledge Training
The development of this training has effectively improved the professional training and service awareness of frontline staff, and made employees more aware of the importance of service etiquette and sales skills, and combined etiquette knowledge with sales techniques to learn to Customers provide high-quality services, while demonstrating their own conservation and quality, but also show the overall image of Shenzhen Airlines.
Figure: Real-life demonstration